Frequently asked questions

This information also forms my terms and conditions. Please ask if anything isn't clear.

 

How much notice is needed?

It's never too early to pencil in a date! Everything is made to order so a minimum of 7 days' notice is required, but it also depends what's already booked in. Just drop me a message or give me a ring to check availability and we can take it from there.

 

What flavours do you do?

Baked Ready - vanilla (with or without jam), chocolate, lemon or coffee

Baked Bespoke - pretty much anything! Here are some popular ones:

 

Vanilla sponge with seedless raspberry jam and vanilla buttercream

Chocolate sponge with chocolate or chocolate orange buttercream

Lemon drizzle sponge with lemon curd and lemon buttercream

Coffee sponge with coffee buttercream

Caramel sponge with salted caramel sauce and caramel buttercream

 

Any cake covered in fondant is also coated in homemade white chocolate ganache, which seals the sponge and provides a reliable foundation for decorating.

 

How is my cake made?

I bake regularly in my home kitchen - this means that your cake will be fresh for a good few days after you collect it. I always use free range eggs in my cakes and real butter in my buttercream! I am registered with Rushcliffe Council and hold a 5* food hygiene rating.

 

Occasionally, I may source a sponge from a top local bakery to allow me to focus on the design and decoration of a cake. This may be because of a hectic week, a last minute order or if large dimensions are required. The bakery I use supplies cake decorators nationwide and has an excellent reputation. If you have strong feelings either way, just let me know! My objective is always to achieve the best end result possible in both look and taste.

 

How do I store my cake?

Keep it in its box at room temperature, away from sunny windows or radiators. It is happy in a cool garage but not in the fridge. 

 

What about allergies?

I am unable to cater for severe allergies because a home kitchen cannot provide a sterile environment, but I do have lots of experience of working with 'free from gluten' and 'free from dairy' recipes. Please note, however, that I do not have separate equipment for these. Please mention any special requirements when you first get in touch, as it will affect the quote and availability. 

 

Ingredients and allergens

In line with the law, you will receive an allergen chart with your order. Products made to order are not required be labelled with a full ingredients list, but I can provide one if needed. 

 

How do I pay?

Once we have more or less agreed on a design, a 25% non-refundable deposit is required to confirm your cake's slot in the diary. The design can still be tweaked up to two weeks before collection day. Bear in mind that changes may incur extra costs if they require additional time or materials but I will always tell you this at the time! 

 

The balance is payable prior to collection and I will of course always send you a picture of your finished cake first.

 

Returns policy

As we have time to discuss and create the cake that's right for you, I don't expect there to be any reason for disappointment. I have been using the same trusted recipes and techniques for years so I can be sure each bake comes out just the same! If at any point in the process you have any concerns about the design or the flavour, please get in touch, as I will do as much as I can to resolve any issues that are much harder to change once everything is made. I'm here to help!

 

Should you feel there is a problem after you have collected your cake, please contact me straight away. For a refund to be considered, I require 90% of the cake to be returned. 

 

When do I collect?

We will arrange a suitable time for you to collect your cake from my house in Gamston (NG2). I don't offer a delivery service as such, but I can sometimes help, with a small charge, if you're stuck. Once you have collected your cake, you become responsible for it, so if you have any questions about transporting it, just ask.

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Email:

bakedwestbridgford@gmail.com

 

Call, text or WhatsApp:

07877901466

 

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